step 1
Queries, FAQ's
Please visit 'FAQ Section', where you will find some quick answers to your queries. If your query still remains unanswered, please do call us or send us an email at 
You will receive an immediate response when you call us or email us (as a response to your email).
To know the status of your existing query, you can call us on 0141- 5119888
step 2
Request or Complaint Redressal
Please visit 'Get Support', where you will find some quick answers to your queries. If your query still remains unanswered, please do call us or send us an email through www.rscb.org.in/support.
You will receive a Service Request Number when you call us or email us (as a response to your email). Please ensure that you keep the Service Request Number with you for records.
To know the status of your existing complaint, you can call us on 0141- 5119888
step 3
Write to the Nodal Officer
We aim to resolve all queries or complaints at the first point of contact. In case you are not satisfied with the response from our Customer Support Team, you could write to the Nodal Officer. You can write to the Nodal officer by filling in the form below. Please keep your Service Request Number handy.
Click here to send an email to the Nodal Officer
or
Click here to download the Grievance Form and send it to the address mentioned on it.
For Branch complaints if you are not satisfied with the response provided by our Branches , please write to the Circle Nodal Officer. For a quick response please keep your service Request Number handy
step 4
Write to the Principal Nodal Officer
As per RBI guidelines & the Banking Ombudsman Scheme, our PNO is appointed to address your grievance if you are not satisfied with the response from our PNO. You can write to the Principal Nodal Officer by filling in the form below. Please mention your Service Request Number in your email.
Send an email to the Principal Nodal Officer at
or
Click here to download the Complaint Form for Principal Nodal Officer and send it to the address mentioned on it.